Study case KLM Royal Dutch Airlines
Planning simulation
Founded in 1919, KLM Royal Dutch Airlines is the oldest still operating airline and is a subsidiary of the KLM - Air France group. KLM has 35,488 employees with a fleet of 110 aircraft. KLM operates scheduled passenger and cargo services to 145 destinations.
Dropping into a long running project is a challenge. Wrapping your head around the complexity, introduce improvements and verify whether it is still what the organization need.
Role: Enterprise UX Designer
2023-2025
During my assigment at KLM, I had the opportunity to work with two key departments: Network and Ground Services. Specifically, my primary responsibilities focused on the development and generation of simulation models for upcoming flight seasons.
The challenge
To enhance KLM operations with an advanced planning tool that leverages comprehensive data for informed decision-making and delivers optimal, robust resource planning for a reliable flight schedule.
By simulating your resources for a given flight schedule, this tool enables optimal resource utilization for a robust capacity planning.
Our goal: Provide a tool that allows faster planning based on data that is less dependent on personal experience, instinct and manual fragmented unstructured input.
Simulating resource availability on flight schedules in the future allows KLM to save cost and minimize delays and cancellations.
Detailed Process Confidential
Due to the sensitive nature of the project and confidentiality agreements with KLM, I am unable to share specific details about the process, methodologies, or tools used in the development of the planning simulation tool. However, I can provide a general overview of the approach taken to address the challenges faced by KLM in optimizing their resource planning and flight scheduling.
Conclusion
The more resources you connect to the ALIGN planning tool, the more accurate and powerful your simulations become. By integrating data across your operations, ALIGN delivers unparalleled precision, enabling smarter decisions and better outcomes.
As a first step, ALIGN will focus on the Ground department—the cornerstone of your resource planning process. By optimizing this critical area, we lay the foundation for seamless efficiency and cost savings. In the next phase, we’ll expand to include additional departments, creating a comprehensive planning simulation that drives results across your entire operation.
With ALIGN, you’ll achieve more than just cost savings—you’ll elevate your performance. Expect improved KPIs, including enhanced on-time flying, reduced cancellations, and increased profitability. ALIGN isn’t just a tool; it’s your partner in transforming resource planning into a strategic advantage.